TERMS & CONDITIONS

Full terms & conditions for Baked at the Barn are detailed below.

By paying your deposit it will be deemed that you understand and accept the Terms and Conditions as set out below as applying to your order.

 

PAYMENT CONDITIONS

 

PRICES

  • All prices quoted are non-negotiable and priced according to your exact design and the size of your cake. 

  • Following your consultation / enquiry, your quote is valid for:

  • Up to 1 month  for Wedding Cakes or 14 Days for Celebration Cakes or Cupcakes unless otherwise agreed in writing.

  • Once you have paid your non-refundable deposit this will secure this price & the date in my diary. 

 

DEPOSITS

  • A non-refundable 50% deposit (of the total of the cake & delivery price) is required in order to secure the commission of your cake and chosen date with Baked at the Barn. 

  • If your deposit is not paid within 1 month for Wedding Cakes or 14 days  for Celebration Cakes or Cupcakes of quoting for your order then I reserve the right to cancel any previous arrangements and cannot guarantee that required date will still be available.

 

PAYMENT

  • Payment should be made by bank transfer - details of which will be provided once order is placed.

  • Please notify me either by email of FB message with confirmation of your transfer in order that I can provide acknowledgement of the payment. 

  • Final payment:

Celebration Cake/ Cupcakes

  • Final payment for your celebration cake/ Cupcakes can be made on the day of collection (Same day bank transfer or cash). 

 

Wedding Cake

  • No later than 7 days before the collection/ delivery.

  • It is your responsibility to remember to send this payment, as a reminder invoice is not issued

PLEASE NOTE:

  • If full payment is not received and cleared in my account before cake collection / delivery, then the order will not be released.

CANCELLATION OF ORDER

  • If you require to cancel your order I reserve the right to retain your non refundable 50% deposit.

  • Cancellation must be made in writing (by letter, email or private Facebook message) to Baked at the Barn and will only be deemed to take effect from the date your letter/email/ message is received at our premises. 

  • If it is necessary for you to postpone the event I will endeavour to transfer your order providing the date is available, otherwise it shall be treated as a cancellation (see above). 

  • I retain the right to cancel the booking in very unusual circumstances beyond my control, (i.e: fire or ill health or unavoidable circumstance) during which I will refund any money taken in full.

 

DESIGN CONDITION

 

ALTERATION & CHANGES

 

  • It is your responsibility to read & check the quote provided thoroughly; any amendments to design should be made in writing. 

  • adjusted accordingly.

  • Please warn me when you pay your deposit if you are undecided on the design. 

  • If requested, I will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given.

  • If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly.

  • Each cake is made individually by hand, so although every effort is made to ensure consistency, a small amount of variation may occur from the design requested / picture supplied. 

FRESH FLOWERS

  • If your cake requires fresh flowers which are co-ordinated with your bouquet, then these will not be included in the price as they will be required to be ordered by your florist to ensure compatibility.

  • I can work with your florist (details of which you will need to supply to me ) but expect you to make all the necessary arrangements with the florists.

  • Please note I am not responsible for any problems with your fresh flowers. 

  • I cannot take responsibility for any damage rendered to the cake caused by a floral arrangement that was implemented by your florist. 

 

 

ALLERGIES & SPECIAL DIETARY REQUIREMENTS

 

SPECIAL DIETARY REQUIREMENTS 

  • Please discuss with me when placing your order if you or any of your guests have special dietary requirements.

  • Cakes can be made gluten free and alcohol free if requested.

  • Please be aware that although ingredients such as nuts can be removed from the cakes, they are still used in my kitchen so I could not guarantee that any of my cakes are completely free of them.

 

NON-EDIBLE ITEMS

  • Most cakes contain small proportions of inedible items: 

       e.g. Support dowels in tiered cakes, ribbon, wires in sugar flowers, Swarovski crystals, flower picks & flower tape etc. Fresh Flowers

  • It is the client’s responsibility to ensure these are removed by your caterer/guests before consumption

  • Some flowers are poisonous and not suitable for use on food products, you should notify your flower supplier of your intention to use the flowers on food to ensure that non-poisonous flowers are used.

 

 

DELIVERY CONDITIONS

DELIVERY OR COLLECTION ??

 

CELEBRATION CAKES

  • Usually I would ask that celebration cakes are collected from my premises.

  • I would advise that cakes are transported on a flat surface preferably in the footwell or the boot of your car.  It is not advisable to put it on an empty seat.

  • I will not be liable for the any damage to the cake once it has left my premises.

  • Should you wish me to deliver your cake there will be a minimum charge of £5.00 which will be added to the cost of your cake.

WEDDING CAKES - Delivery or Collection ?

Delivery

I would generally advise that I deliver the wedding cake to the venue.

  • Delivery charges will be calculated on a mileage and time basis unless previously agreed at the time of order.

  • If you choose delivery, it is my intention that your cake will be delivered in perfect condition prior to the start of your event.

However I would ask for patience with factors that may be beyond our control (e.g. traffic conditions) as we cannot be held liable for any such delays. In some circumstances, we may recommend the cake be delivered 1 day in advance. It is your responsibility to ensure you inform us of your correct ceremony and event time plus the postcode of the venue. In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price. 

  • I cannot be held liable for any damage that is rendered to the cake at the venue once I have left the premises after set up. It is with this in mind that I require somebody responsible, to check that they are happy with the cake before I leave. 

 

Collection

  • If you chose to collect your wedding cake, I can not be held liable for any damage to the cake once it has left my premises.

  • Tiered cakes are most at risk during transport; I recommend you check your wedding insurance covers cake damage.

  • To ensure your cake is as fresh as possible, I recommend it be collected the day before the wedding. 

  • Late requests for delivery (after securing the booking based on collection) will be accommodated where possible, but cannot be guaranteed, as earlier delivery commitments must take priority.

 

CAKE SETUP

  • It is the clients responsibility to ensure all relevant arrangements are made for the cake to be set up, prior to my arrival at the venue:

  • This should consist of: cake table / linen / cake knife.

       A covered table which should be stable and positioned in a suitable location away from Guest traffic to avoid any incidents.

       The cake stand (if not hired/provided by BATB) should be available along with a suitable cake knife.

  • If you are having a marquee wedding, it is imperative that the cake is on a stable area, as surrounding floorboards may be prone to excessive movement.

  • If any delay is incurred due to these not being set-up, we reserve the right to charge for any delay incurred (labour / time costs at £20 per hour).

  • Alternatively please arrange for the cake to be left with the event manager to assemble / move into position as appropriate.

 

STORAGE & CONSUMPTION 

 

DAMAGE 

  • Please remember that cake decorations are very delicate items, and I cannot accept responsibility for damage that is done to the cake after it has left my possession. 

  • If any damage is rendered to the cake after it has left my possession, then you can advise me and request a repair, which will be costed accordingly, including transport costs if appropriate. If possible I will endeavour to rectify the problem.  

  • Please be advised that this may not always be possible.

 

PORTION GUIDE 

  • The portion guides on this site are intended as a guide only.

  • Portions will vary dependant upon how the cake is cut.

 

BEST BEFORE DATE / STORAGE CONDITIONS 

  • Your cake is baked to ensure it is fresh for the date of your event, I cannot guarantee its quality if it’s consumed more than 48 hours after the event.

  • As my cakes are made entirely of natural ingredients, I’d like to remind you that because of this they will not have the extended shelf life of most supermarket cakes, which contain additives and preservatives to ensure their prolonged life.

  • If you plan to keep any of the cakes tiers, please advise me what cake boxes you would like to be left on site (so that you can safely transport them the following day). Otherwise I shall remove all cake boxes from the venue to ensure we leave it as tidy as possible. 

  • Sugar paste cakes should not be refrigerated, as it will cause condensation to form on the surface of the icing. Refrigeration also accelerates the staling of the flour in the cake.

  • Any remaining cake should be stored in an airtight container to avoid the cake drying out.

HIRE OF CAKE STANDS / ACCESSORIES

  • If you would like to hire a cake stand or decorations, then a cash deposit is required prior to release. 

  • Deposit amounts vary dependant upon the value of the item being hired. 

  • Please make arrangements to ensure items hired are safely returned to me within 7 days of your event.

  • Once I receive the hired item back I will release the deposit held subject to no breakages or damage to the item.

 

COMPLAINTS

  • If you have concerns about your cake, please notify me upon collection / delivery of the cake so that I have the opportunity to rectify it in time for your event.

  • All other concerns should be made in writing, and evidence of the fault should be included.

  • No refunds are given due to change of mind. 

  • In the unlikely event of late delivery, the maximum compensation will be a refund of the delivery price.

  • Refunds are at the discretion of Baked at the Barn.

 

I pride myself on a personal yet professional service.

Thank you for choosing Baked at the Barn for your celebration cake.

OTHER ITEMS

CONTACT

Withen Barn, 

Withen Lane
Aylesbeare, Exeter

Devon; EX5 2JQ

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